Online Return/Exchange Policy
- Shipped Orders/In-Store Pickup Orders placed online may be returned/exchanged in-store following the In-store Return Policy listed below.
- If you receive an item that is defective or damaged, email us at onlineorders@frockcandy.com with the damaged information so that we may issue a return label for the exchange.
- Regarding partial BOGO returns, If the higher priced item is being returned and the second discounted item is kept, you will receive an online credit minus the discount of the second item
- Once your return is received and inspected, we will send an email notification of the returned items and refund information for regular priced items. If returning permanently marked down items, you will receive an email notification with the online credit amount.
- Please see the 'Online Shipping Information' section below to see the detailed return shipping process.
In-Store Return/Exchange Policy:
- No Refunds, exchanges for damaged or defective items only. Please review products carefully for purchasing.
- After 14 days, we will gladly accept exchanges up to 30 days at the current selling price for either an exchange or merchandise credit.
- Sale items purchased in-store are considered final sale.
- Pickup orders placed online, will follow the in-store exchange policy.
Late or missing refunds (if applicable)
Occasionally refunds may take more than the standard business days to process. If you have not received your refund within 5 business days of the email received from us with proof of refund, please follow the steps below.
- Check your bank account again.
- Contact your credit card company.
- Next, contact your bank. There is often extra processing time before a refund is posted.
- If you’ve completed these steps and you still have not received your refund, please contact us at onlineorders@frockcandy.com.
*Please note when using a third party such as Paypal, you may see an increase in business days necessary for the refund to process.
Online Shipping Information
To make a return, click HERE.
Fairytale Creations
185 Old Stage Coach Road
Blountville TN, 37617
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please see the Online Return Policy above before shipping back any items.
